Catering Policies


As restrictions are slowly eased, our full menu will be returning. As a result, any item available on our full menu can be individually packaged if requested. By default, food will be sent buffet/family style.

Delivery Hours

We deliver 5 days per week, Monday through Friday. Minimum orders of $1500 apply on Saturdays. Minimum orders of $2500 apply on Sundays. Our standard delivery fees apply on weekends. Any lunch orders to Burnaby or UBC on Monday to Friday must be delivered prior to 11:00am due to business levels in the Downtown core over the period of 11am-12:30pm.

Ordering Hours

Orders are accepted 24 hours, 7 days a week via our online portal. We are also available to take orders via email at and via telephone at 604-609-7368 from 8:30am-4:30pm, Monday-Fridays (excluding statutory holidays).

Online Ordering

For your convenience, customers may order online using the login panel on the right side of this webpage at anytime. For new clients, you will need to set up a client profile before placing an online order. All orders placed online require confirmation before they will be accepted; confirmation of online orders will only occur Monday to Friday, between 8:30 am to 4:30 pm. This is important to note if you have placed an order outside of regular business hours or over the weekend. A credit card will be required to secure your order, but if you wish to pay via EFT or e-transfer, you may do so by making a note while placing your order.

Delivery Fees

Our delivery fees vary according to location and time. Our standard delivery fee is $35 within the Vancouver and Burnaby area during regular business hours. We no longer deliver to areas outside of Vancouver or Burnaby, with the exception of large events over $3000.

Pick Up Service

We will make arrangements to pick up catering equipment within 2 business days of your delivery free of charge. If you require a same day pick up service during regular business hours, a $35 fee applies. If you require an after-hours same day pickup up until 8pm, a $100 fee applies.

*Please let us know in advance if special arrangements are required to pick up the equipment. If no one is on site to meet us and multiple trips are required to retrieve the equipment, charges will be applied. Charges will also be applied for any missing or broken items.

Paper Service

Our deliveries include disposable paper supplies for a small fee (eg; plates, napkins and cutlery); All of our paper supplies are made from recycled materials and are 100% biodegradable. These items are available BY REQUEST ONLY.

Minimum Orders

Our minimum order for delivery is $150 before taxes and applicable delivery fees.

Ordering, Cancellation & Payment Policy

All catering delivery orders must be placed by the client and confirmed by our office three business days in advance. We ask that any changes to existing catering orders be received by 10:00am the business day prior to your delivery. Any cancellations must be made by 10am the day before your delivery. For orders taking place on the weekend or Mondays, all changes must be completed by 10am Friday. If this is a staffed event, or an order over $1000, all changes must be finalized 1 week before your event. Numbers may increase only by a maximum of 10% up to 3 days prior to your event. Any cancellations with fewer than 3 business days are subject to applicable service charges. We require a 60% deposit once your event has been confirmed. Full payment is due 14 days from the date of your event. 

Event Staff

Event staff are charged based on a minimum of 4 hours per Potluck staff member. Overtime charges will be applied for any Potluck staff working over 8 hours. Servers/Bartenders are charged at $25 per hour, while Event Supervisors are charged at $30 per hour.


A standard 15% gratuity fee will be applied to any catered event that includes event staff. This gratuity charge is applied to food and drink only.

Rentals & Liquor Licenses

We are happy to arrange rentals for your event. Charges will be applied for any damaged or missing items. In cases where a Special Occasions License is required, we will give you all the information needed to apply. Potluck is happy to provide bartending staff for events requiring service.

For additional information please visit

If you have further questions about Potluck Catering policies, please feel free to contact us anytime at or 604-609-7368.